Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 2)
What is a change schedule PRIMARILY used for?

Correct Answer:D

- (Exam Topic 1)
How should the workflow for a new service request be designed?

Correct Answer:B

- (Exam Topic 2)
How should an organization include third-party suppliers in the continual improvement of services?

A. Ensure suppliers include details of their approach to service improvement in contracts
B. Require evidence that the supplier uses agile development methods
C. Require evidence that the supplier implements all improvements using project management practices
D. Ensure that all supplier problem management activities result in improvements

Correct Answer:A

- (Exam Topic 1)
Which of the following can be used to access service desks?

Correct Answer:B

- (Exam Topic 2)
Which practice provides visibility of the organization's services by capturing and reporting on service performance?

Correct Answer:B

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