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Free ITIL-4-Foundation Exam Dumps

Question 176

- (Exam Topic 3)
Which statement about the ‘service request management’ practice is CORRECT?

A. Service requests are fulfilled using simple workflows
B. A new workflow is created for each type of request
C. Additional approval is sometimes needed for restoration of service
D. Financial authorization is sometimes required for service requests

Correct Answer:A

Question 177

- (Exam Topic 2)
Which describes the utility of a service?

A. A service that is fit for use
B. A service that meets its service level targets
C. A service that increases constraints on the consumer
D. A service that supports the performance of the consumer

Correct Answer:D

Question 178

- (Exam Topic 2)
What is used to link activities within the service value chain?

A. Service level agreements
B. Inputs, outputs and triggers
C. Opportunity, demand and value
D. Service desk

Correct Answer:C

Question 179

- (Exam Topic 3)
Which statement about outcomes is CORRECT?

A. They are deliverables provided to service consumers.
B. They allow service consumers to achieve a desired result.
C. They provide products to service providers based on outputs.
D. The co-create value for service providers by reducing costs and risks.

Correct Answer:B
Reference: https://www.axelos.com/news/blogs/february-2015/difference-between-outputs-and-outcomes-in- itsm

Question 180

- (Exam Topic 2)
Which term describes the functionality offered by a service?

A. cost
B. Utility
C. Warranty
D. Risk

Correct Answer:B

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