Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 3)
Which statement about standard changes is CORRECT?

Correct Answer:D

- (Exam Topic 1)
What are the MOST important skills required by service desk staff?

Correct Answer:A

- (Exam Topic 2)
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

Correct Answer:D

- (Exam Topic 2)
Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?

A. Only add controls and metrics when they are needed
B. Design controls and metrics first, then remove those not adding value
C. Design controls and metrics and add them individually until all are implemented
D. Only add controls and metrics that are required for compliance

Correct Answer:B

- (Exam Topic 2)
What actions does a service desk take for all issues, queries and requests that are reported to them?

Correct Answer:C

The certification names are the trademarks of their respective owners. testpreplab.com certstest.com