Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 1)
Which statement about outcomes is CORRECT?

Correct Answer:A

- (Exam Topic 3)
Which is a purpose of the ‘relationship management’ practice?

A. To systematically observe services and service components
B. To protect the information needed by the organization to conduct its business
C. To be the entry point and single point of contact for the service provider with all of its users
D. To identify, analyze, monitor, and continually improve links with stakeholders

Correct Answer:D
Reference:
https://wiki.process-symphony.com.au/framework/lifecycle/process/relationship-management-itil-4/

- (Exam Topic 2)
What is the reason for using a balanced bundle of service metrics?

Correct Answer:C

- (Exam Topic 3)
Which statement about service relationship management is CORRECT?

A. It focuses on the service actions performed by users
B. It requires the service consumer to create resources for the service provider
C. It requires co-operation of both the service provider and service consumer
D. It focuses on the fulfilment of the agreed service actions

Correct Answer:C

- (Exam Topic 2)
What is a problem?

A. An addition or modification that could have an effect on services
B. Any change of state that has significance for the management of a configuration item
C. A cause or potential cause of one or more incidents
D. An unplanned reduction in the quality of a service

Correct Answer:C