Free ITIL-4-Foundation Exam Dumps

Question 16

- (Exam Topic 2)
Which processes are responsible for the regular review of underpinning contracts?

A. Supplier management and service level management
B. Supplier management and change management
C. Availability management and service level management
D. Supplier management and availability management

Correct Answer:A

Question 17

- (Exam Topic 1)
Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

A. Incident management
B. Monitoring and event management
C. Change control
D. Information security management

Correct Answer:D

Question 18

- (Exam Topic 1)
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

A. plans
B. measurement
C. process
D. tools

Correct Answer:B

Question 19

- (Exam Topic 2)
Which is an important principle of communication in service operation?

A. Information should always be communicated
B. It has an intended purpose or a resultant action D18912E1457D5D1DDCBD40AB3BF70D5D
C. Meetings are always the best method of communication
D. It is stored in the configuration management system

Correct Answer:B

Question 20

- (Exam Topic 3)
Which is a use of the change schedule?

A. Assigning resources to changes
B. Deciding the approval authority for changes
C. Automating the change process
D. Creating change models

Correct Answer:A
Reference: https://www.bmc.com/blogs/itil-change-enablement/

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