- (Exam Topic 3)
When is the earliest that a workaround can be documented in ‘problem management’?
Correct Answer:C
- (Exam Topic 2)
Which is included in the purpose of the ‘deliver and support’ value chain activity?
Correct Answer:A
- (Exam Topic 1)
Which practice coordinates the classification, ownership and communication of service requests and incidents?
Correct Answer:B
- (Exam Topic 1)
What are the MOST important skills required by service desk staff?
Correct Answer:A
- (Exam Topic 1)
Which practice identifies metrics that reflect a customer experience of a service?
Correct Answer:B