Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 2)
Which guiding principle considers the importance of customer loyalty?

Correct Answer:B

- (Exam Topic 2)
What is the primary focus of business capacity management?

A. Management, control and prediction of the performance, utilization and capacity of individual elements ofIT technology
B. Review of all capacity supplier agreements and underpinning contracts with supplier management
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in atimely fashion

Correct Answer:D

- (Exam Topic 3)
What is the MOST important reason for prioritizing incidents?

Correct Answer:B

- (Exam Topic 1)
What is the purpose of the 'relationship management' practice?

A. To support the agreed quality of a service handling all agreed, userinitiated service requests
B. To set clear business-based targets for service performance
C. To establish and nurture the links between the organization and its stakeholders
D. To align the organization's practices and services with changing business needs

Correct Answer:C

- (Exam Topic 2)
Which statement about change management is CORRECT?

A. It optimizes overall business risk
B. It optimizes financial exposure
C. It ensures that all changes are authorized by the change advisory board (CAB)
D. It ensures that service requests follow the normal change management process

Correct Answer:C