Free ITIL-4-Foundation Exam Dumps

- (Exam Topic 2)
Which is a purpose of the 'service level management' practice?

A. To establish and nurture the links between the organization and its stakeholders
B. To ensure that the organization’s suppliers and their performance are managed appropriately
C. To set clear business-based targets for service levels
D. To support the agreed quality of a service handling all agreed, user-initiated service requests

Correct Answer:C

- (Exam Topic 1)
Which of these should be logged and managed as a problem?

Correct Answer:A

- (Exam Topic 1)
Which practice provides a single point of contact for users?

Correct Answer:C

- (Exam Topic 1)
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

Correct Answer:B

- (Exam Topic 3)
Which guiding principle discourages 'silo activity'?

Correct Answer:C

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