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Exam Code: ITIL-F
Exam Title: ITIL Foundation
Vendor: EXINInc
Exam Questions: 324
Last Updated: December 18th,2024

Question 1

Which process is responsible for managing all service requests from users?

A. Change fulfilment
B. Incident management
C. Request fulfilment
D. Event management

Correct Answer:C

Question 2

Which statement is CORRECT?

A. A function is a set of responsibilities allocated to a service manager
B. A process is a team or group of people and the tools they use to perform one or more activities
C. A function is a set of specialised organisational capabilities
D. A process is a structured set of activities designed to accomplish a specific objective

Correct Answer:D

Question 3

Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A. Profit
B. Preparation
C. Products
D. Potential

Correct Answer:C

Question 4

What are underpinning contracts used to document?

A. The provision of IT services or business services by a service provider
B. The provision of goods and services by third party suppliers
C. Service levels that have been agreed between the internal service provider and their customer
D. Metrics and critical success factors (CSFs) for internal support teams

Correct Answer:B

Question 5

Which reason describes why ITIL is so successful?

A. The five ITIL volumes are concise
B. It is not tied to any particular vendor platform
C. It tells service providers exactly how to be successful
D. It is designed to be used to manage projects