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Which process is responsible for managing all service requests from users?
Correct Answer:C
Which statement is CORRECT?
Correct Answer:D
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?
Correct Answer:C
What are underpinning contracts used to document?
Correct Answer:B
Which reason describes why ITIL is so successful?
Correct Answer:B