Free ITIL-F Exam Dumps

Which of the following is NOT an objective of request fulfillment?

A. To provide information to users about what services are available and how to request them
B. To update the service catalogue with services that may be requested through the service desk
C. To provide a channel for users to request and receive standard services
D. To source and deliver the components of standard services that have been requested

Correct Answer:B

What should the IT service continuity process primarily support?

Correct Answer:C

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Correct Answer:A

Which statement about the emergency change advisory board (ECAB) is CORRECT?

A. The ECAB considers every high priority request for change
B. Amongst the duties of the ECAB is the review of completed emergency changes
C. The ECAB will be used for emergency changes where there may not be time to call a full CAB
D. The ECAB will be chaired by the IT director

Correct Answer:C

What does the continual service improvement (CSI) approach enable a business to achieve?

Correct Answer:C

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