Free ITIL-F Exam Dumps

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

Correct Answer:B

Which process is responsible for providing the rights to use an IT service?

Correct Answer:B

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, problem management, request fulfilment, and access management
B. Event management, incident management, change management, and access management
C. Incident management, problem management, service desk, request fulfilment, and event management
D. Incident management, service desk, request fulfilment, access management, and event management

Correct Answer:A

Which of the following correctly states the relationship between urgency, priority and impact?

Correct Answer:D

Which one of the following do major incidents require?

Correct Answer:A