What is the BEST definition of an internal service?
Correct Answer:D
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?
Correct Answer:B
Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue
Correct Answer:C
Which of the following should be done when closing an incident?
1. Check the incident categorization and correct it if necessary
2. Check that the user is satisfied with the outcome
Correct Answer:B
Which one of the following does service metrics measure?
Correct Answer:C