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Free ITIL-F Exam Dumps

Question 76

What is the pre-authorized change known as?

A. A normal change
B. A retrospective change
C. A standard change
D. An ordinary change

Correct Answer:C

Question 77

The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

A. Data
B. Information
C. Knowledge
D. Governance

Correct Answer:C

Question 78

Which one of the following statements about incident reporting and logging is CORRECT?

A. Incidents can only be reported by users
B. Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
C. All calls to the service desk must be logged as incidents
D. Incidents reported by technical staff must also be logged as problems

Correct Answer:B

Question 79

Which is an outcome of service design?

A. User training and awareness for the service is maximized
B. Services and operational quality are enhanced
C. Standard Services are provided quickly and efficiently across the business
D. Expectations setting of all stakeholders for the services improved

Correct Answer:B

Question 80

What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A. An emergency change
B. An alert
C. An emergency event
D. A request for change

Correct Answer:B

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