Free ITIL-F Exam Dumps

Which is the correct combination of items that makes up an IT service?

Correct Answer:B

Which one of the following includes four stages called Plan, Do, Check and Act?

Correct Answer:A

Which statement about stakeholders is TRUE?

A. Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization
B. External customers are those who work for the same organization as the IT service provider
C. Internal customers are always charged for the IT services they receive from the IT service provider organization
D. Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement

Correct Answer:A

What is the act of transforming resources and capabilities into valuable service better known as?

Correct Answer:A

Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual
Service Improvement approach?

Correct Answer:A