Free ITIL-F Exam Dumps

Question 16

Why is ITIL successful?

A. It always guarantees cost savings
B. Its practices are applicable to any IT organisation
C. It makes technology architecture easy to design
D. It can be fully implemented in 30 days

Correct Answer:B

Question 17

What is the BEST definition of a definitive media library?

A. It is a secure library in which the latest versions of authorized software items are stored and protected
B. It is a structured document with definitive information regarding all live IT services, including those available for deployment
C. It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected
D. It is a set of tools and databases that is used to manage knowledge, information and data

Correct Answer:C

Question 18

Which statements about best practice is MOST correct?

A. Customers are a source of best practice and will advise service providers how it should be implemented
B. Internal experience is the only source of best practice because it is developed within the service provider
C. ITIL is a source of best practice and is validated across a wide set of environments and situations
D. Suppliers are a source of best practice and they will improve the services delivered by a service Provider

Correct Answer:C

Question 19

Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only

Correct Answer:A

Question 20

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL?

A. Local
B. Centralized
C. Outsourced
D. Virtual

Correct Answer:C