Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations
Correct Answer:B
From the perspective of the service provider, what is the person or group who defines or and agrees their service targets known as?
Correct Answer:B
Which statement about service review meetings is FALSE?
Correct Answer:A
Which one of the following is it the responsibility of supplier management to negotiate and agree?
Correct Answer:B
. When should a known error be raised?
Correct Answer:B