What should a service always deliver to customers?
Correct Answer:C
Which one of the following is NOT a characteristic of a process?
Correct Answer:D
Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?
Correct Answer:B
What is the result of carrying out an activity, following a process or delivering an IT service known as?
Correct Answer:A
Which processes ensure the targets in the underpinning contracts are appropriate?
Correct Answer:B