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Which one of the following can help determine the level of impact of a problem?
Correct Answer:B
Understanding the level of risk during and after change and providing confidence in the degree of compliance with governance requirements during change are both ways of adding business value through which part of the service lifecycle?
Correct Answer:A
What is a RACI model used for?
Correct Answer:D
Which process is responsible for low risk, frequently occurring, low cost changes?
Correct Answer:D
Which of the following are sources of best practice?
1: Academic research
2: Internal experience
3: Industry practices
Correct Answer:A