Free ITILF Exam Dumps

Question 46

Which of the following statements is CORRECT?
1: The only phase of the Service Management Lifecycle where value can be measured is Service Operation
2: All of the phases of the lifecycle are concerned with the value of IT services

A. Both of the above
B. Neither of the above
C. 2 only
D. 1 only

Correct Answer:C

Question 47

Which is the BEST definition of a Configuration Item (CI)?

A. An item of hardware or software registered in the asset database
B. A collection of information used to describe a hardware or software item
C. An asset, service component or other item that is, or will be, under the control of Configuration Management
D. Information recorded by the Service Desk when an Incident is reported

Correct Answer:C

Question 48

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

A. Service Design
B. Service Strategy
C. Service Operation
D. Continual Service Improvement

Correct Answer:A

Question 49

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

A. Configuration baseline
B. Project baseline
C. Change baseline
D. Asset baseline

Correct Answer:A

Question 50

Which of the following activities would be performed by a process manager?
1: Monitoring and reporting on process performance
2: Identifying improvement opportunities
3: Appointing people to required roles

A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only

Correct Answer:A

The certification names are the trademarks of their respective owners. testpreplab.com certstest.com