Which of the following are aspects of Service Design?
1) Architectures
2) Technology
3) Service Management processes
4) Metrics
Correct Answer:D
Which of the following would be defined as part of every process?
1) Roles
2) Activities
3) Functions
4) Responsibilities
Correct Answer:D
Which of the following activities are performed by a service desk?
1: Logging details of incidents and service requests
2: Providing first-line investigation and diagnosis
3: Restoring service
4: Implementing all standard changes
Correct Answer:B
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
Correct Answer:B
Which of the following are included within Release and Deployment Models?
1) Roles and responsibilities
2) Template release and deployment
3) Supporting systems, tools and procedures.
4) Handover activities and responsibilities
Correct Answer:C