When can a known error record be raised?
(1) At any time it would be useful to do so
(2) After a workaround has been found
Correct Answer:D
Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1) Risk assessment
2) Testing of resilience mechanisms
3) Monitoring of component availability
Correct Answer:B
Where would you expect incident resolution targets to be documented?
Correct Answer:A
Which of the following would be most useful in helping to implement a workaround as quickly as possible?
Correct Answer:D
Which process is responsible for controlling, recording and reporting on the relationships between components of the IT infrastructure?
Correct Answer:D