Free ITILF Exam Dumps

Question 111

Which process would you MOST expect to be involved in the management of Underpinning Contracts?

A. IT Designer/Architect
B. Process Manager
C. Service Catalogue Manager
D. Supplier Manager

Correct Answer:D

Question 112

Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?

A. The Asset Register
B. The Service Knowledge Management System
C. The Known Error Database
D. The Information Management System

Correct Answer:B

Question 113

How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement

Correct Answer:D

Question 114

Which areas of service management can benefit from automation?
1: Design and modeling
2: Reporting
3: Pattern recognition and analysis
4: Detection and monitoring

A. 1, 2 and 3 only
B. 1, 3 and 4 only
C. 2, 3 and 4 only
D. All of the above

Correct Answer:D

Question 115

Which of the following would commonly be found in a contract underpinning an IT service?
* 1. Financial arrangements related to the contract
* 2. Description of the goods or service provided
* 3. Responsibilities and dependencies for both parties

A. 1 and 2 only
B. 1 and 3 only
C. 2 and 3 only
D. All of the above

Correct Answer:D