Free ITILF Exam Dumps

Which of the following is the BEST description of a service-based service level agreement (SLA)?

Correct Answer:A

Which of the following CANNOT be stored and managed by a tool?

Correct Answer:D

Which of the following is NOT defined as part of every process?

Correct Answer:C

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

Correct Answer:C

Which of the following is service transition planning and support NOT responsible for?

A. Prioritizing conflicts for service transition resources
B. Coordinating the efforts required to manage multiple simultaneous transitions
C. Maintaining policies, standards and models for service transition activities and processes
D. Detailed planning of the build and test of individual changes

Correct Answer:D

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