Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?
Correct Answer:A
An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
Correct Answer:D
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Correct Answer:D
Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?
Correct Answer:B
To add value to the business, what are the four reasons to monitor and measure?
Correct Answer:C