Free ITILF Exam Dumps

Which of the following statements is CORRECT?

A. IT Service Continuity Management can only take place once Business Continuity Management has been established
B. Where Business Continuity Management is established, business continuity considerations should form the focus for IT Service Continuity Management
C. Business Continuity Management and IT Service Continuity Management must be established at the same time
D. IT Service Continuity Management is not required when IT is outsourced to a third party provider

Correct Answer:B

The consideration of business outcomes and value creation are principles of which part of the Service Lifecycle?

Correct Answer:B

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

Correct Answer:B

What is the primary focus of business capacity management?

A. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B. Review of all capacity supplier agreements and underpinning contracts with supplier management
C. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
D. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Correct Answer:D

Which one of the following generates demand for services?

Correct Answer:B