Free ITILF Exam Dumps

Question 41

Which of the following is the BEST definition of an Incident?

A. A warning that a threshold has been reached, something has changed, or a failure has occurred
B. An unplanned interruption to an IT service or reduction in the quality of an IT service
C. A change of state which has significance for the management of a Configuration Item or IT Service
D. Loss of ability to operate to specification, or to deliver the required output

Correct Answer:B

Question 42

Which one of the following is NOT a valid purpose or objective of problem management?

A. To prevent problems and resultant incidents
B. To manage problems throughout their lifecycle
C. To restore service to a user
D. To eliminate recurring incidents

Correct Answer:C

Question 43

Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A. Service Level Management
B. Change Management
C. Incident Management
D. Service Asset and Configuration Management

Correct Answer:D

Question 44

Contracts relating to an outsourced Data Centre would be managed by?

A. Service Desk
B. IT Operations Control
C. Technical Management
D. Facilities Management

Correct Answer:D

Question 45

Which process will regularly anal0yse incident data to identify discernible trends?

A. Service level management
B. Problem management
C. C0hange management
D. Event management

Correct Answer:B

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