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Exam Code: ITILFND
Exam Title: ITIL Foundation (syllabus 2011)
Vendor: EXINInc
Exam Questions: 503
Last Updated: November 15th,2024

Question 1

- (Topic 8)
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A. RACI model
B. Incident model
C. Continual service improvement (CSI) approach
D. The Deming Cycle

Correct Answer:A

Question 2

- (Topic 10)
Which process analyses services that are no longer viable and when they should be retired?

A. Change management
B. Service portfolio management
C. Service level management
D. Business relationship management

Correct Answer:B

Question 3

- (Topic 5)
Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A. Availability management
B. Capacity management
C. Design coordination
D. Release management

Correct Answer:C

Question 4

- (Topic 4)
Which one of the following is the CORRECT set of steps for the continual service improvement approach?

A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?

Correct Answer:D

Question 5

- (Topic 5)
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

A. The change authorization board
B. The change advisory board
C. The change implementer
D. The change manager

Correct Answer:B