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  • Exam Code: ITILFND
  • Exam Title: ITIL Foundation (syllabus 2011)
  • Vendor: EXINInc
  • Exam Questions: 503
  • Last Updated: December 18th,2024

Question 1

- (Topic 8)
Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

Correct Answer:A

Question 2

- (Topic 10)
Which process analyses services that are no longer viable and when they should be retired?

Correct Answer:B

Question 3

- (Topic 5)
Which process would ensure that utility and warranty requirements are properly addressed in service designs?

Correct Answer:C

Question 4

- (Topic 4)
Which one of the following is the CORRECT set of steps for the continual service improvement approach?

Correct Answer:D

Question 5

- (Topic 5)
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

Correct Answer:B