Free ITILFND Exam Dumps

Question 51

- (Topic 6)
Which of the following identifies the purpose of design coordination?

A. Provide a single point of control for all activities and processes within the service design stage of the lifecycle
B. Ensuring all service designs have availability designed into them
C. Designing of all the links between every service design process and all other processes in the service lifecycle
D. Control of all supplier relationships from design right through to the production environment

Correct Answer:A

Question 52

- (Topic 3)
A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an IT service
4. An IT service retirement

A. 2, 3 and 4 only
B. 1, 2 and 4 only
C. None of the above
D. All of the above

Correct Answer:B

Question 53

- (Topic 10)
Which term describes if a service is fit for use?

A. Serviceability
B. Utility
C. Warranty
D. Availability

Correct Answer:C

Question 54

- (Topic 2)
Which of the following provide value to the business from service strategy?
1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
2. Enabling the service provider to respond quickly and effectively to changes in the business environment
3. Support the creation of a portfolio of quantified services

A. All of the above
B. 1 and 3 only
C. 1 and 2 only
D. 2 and 3 only

Correct Answer:A

Question 55

- (Topic 10)
Which lifecycle stage defines how value is created and delivered?

A. Service design
B. Service strategy
C. Continual service improvement
D. Service operation

Correct Answer:B
The objectives of service strategy includes :
✑ An understanding of what strategy is.
✑ A clear identification of the definition of services and the customers who use them.
✑ The ability to define how value is created and delivered.
✑ Means to identify opportunities to provide services and how to exploit them.
✑ A clear service provision model that articulates how services will be delivered and funded as well as to whom they will be delivered and for what purpose.