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Question 56

- (Topic 6)
Which statement about the service portfolio is TRUE?

A. The service portfolio includes all services except those managed by third parties
B. It is an integral part of the service catalogue
C. It allows the organization unlimited resources when planning for new service deployments
D. It represents all resources presently engaged or being released in various stages of the service lifecycle

Correct Answer:D

Question 57

- (Topic 10)
What is used to control a process?

A. Inputs
B. Functions
C. Objectives
D. Stakeholders

Correct Answer:C

Question 58

- (Topic 5)
Which of the following should be done when closing an incident?
1. Check the incident categorization and correct it if necessary
2. Check that the user is satisfied with the outcome

A. 1 only
B. Both of the above
C. 2 only
D. Neither of the above

Correct Answer:B

Question 59

- (Topic 10)
What should a release policy include?

A. Roles and responsibilities across all the service transition processes.
B. Roles and responsibilities for updating the configuration management database (CMDB.
C. Criteria and authorization to exit early life support and handover to the service operation function.
D. How request for changes (RFCs) are approved for software releases in the IT production environment.

Correct Answer:A

Question 60

- (Topic 10)
Which process is responsible for managing all service requests from users?

A. Change fulfilment
B. Incident management
C. Request fulfilment
D. Event management

Correct Answer:C

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