Free ITILFND Exam Dumps

- (Topic 10)
What BEST describes the purpose of analyzing risk?

Correct Answer:B

- (Topic 10)
Which statement about stakeholders is TRUE?

A. Customers, users and suppliers are examples of stakeholders who are can be external to the serviceprovider organization
B. External customers are those who work for the same organization as the IT service provider
C. Internal customers are always charged for the IT services they receive from the ITservice provider organization
D. Internal customers purchase services from third party suppliers by means of a legally binding contractor agreement

Correct Answer:A

- (Topic 10)
What is the BEST description of a change proposal?

Correct Answer:D

- (Topic 5)
Which process would be used to compare the value that newer services have offered over those they have replaced?

Correct Answer:C

- (Topic 6)
Which process is responsible for managing relationships with vendors?

Correct Answer:C