Free ITILFND Exam Dumps

Question 66

- (Topic 10)
The configuration management system is part of which system?

A. The availability management information system
B. The capacity management information system
C. The information security management system
D. The service knowledge management system

Correct Answer:D

Question 67

- (Topic 10)
Which of the following BEST describes a service level agreement (SLA.?

A. A written agreement between a supplier and the IT customer(s), defining the key service targets andresponsibilities of both parties
B. A partnership developed between the IT service provider and the customer, so that a mutuallybeneficial agreement is reached
C. The key service targets and responsibilities of both parties that are used to hold each partyaccountable when disputes arise
D. An agreement between an IT service provider and another part of the same organization that assistswith the provision of services

Correct Answer:A

Question 68

- (Topic 10)
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A. Testing the tool and training process managers on using the process
B. Development or purchase of tools and deployment of the tools
C. Training tool administrators how to manage tools and monitoring tool performance in operational environment
D. Development or purchase of tools and deployment of the process

Correct Answer:D

Question 69

- (Topic 3)
What are underpinning contracts used to document?

A. The provision of IT services or business services by a service provider
B. The provision of goods and services by third party suppliers
C. Service levels that have been agreed between the internal service provider and their customer
D. Metrics and critical success factors (CSFs) for internal support teams

Correct Answer:B

Question 70

- (Topic 3)
Which one of the following activities is NOT part of the Deming Cycle?

A. Act
B. Plan
C. Do
D. Co-ordinate

Correct Answer:D