Free ITILFND Exam Dumps

- (Topic 10)
Which process monitors and improves the performance of the service transition stage of the service lifecycle?

Correct Answer:A

- (Topic 10)
The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

Correct Answer:D

- (Topic 10)
Which statement about service review meetings is FALSE?

A. Actions from service review meetings should only be assigned to the service provider
B. Meetings should be held on a regular basis to review service achievement
C. Issues for the upcoming period should be discussed at the meetings
D. Progress and success of the service improvement programme (SIP) should be reviewed

Correct Answer:A

- (Topic 5)
Remediation planning is BEST described in which of the following ways?

Correct Answer:B

- (Topic 1)
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

Correct Answer:C

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