- (Topic 6)
Where should the following information be stored?
1. The experience of staff
2. Records of user behaviour
3. Supplier's abilities and requirements
4. User skill levels
Correct Answer:D
- (Topic 8)
A process owner is responsible for which of the following?
1. Defining the process strategy
2. Assisting with process design
3. Improving the process
4. Performing all activities involved in a process
Correct Answer:C
- (Topic 10)
Which process has the objective to identify changes to the customer environment that could
potentially impact the type, level or utilization of services provided?
Correct Answer:D
- (Topic 6)
What are the categories of event described in the ITIL service operation book?
Correct Answer:C
- (Topic 5)
Which process is responsible for discussing reports with customers showing whether services have met their targets?
Correct Answer:C