- (Topic 3)
Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer
Correct Answer:D
- (Topic 5)
Which process is responsible for providing the rights to use an IT service?
Correct Answer:B
- (Topic 5)
What guidance does ITIL give on the frequency of production of service reporting?
Correct Answer:A
- (Topic 3)
Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
Correct Answer:A
- (Topic 3)
Which one of the following are the two primary elements that create value for customers?
Correct Answer:D