Free ITILFND Exam Dumps

- (Topic 1)
Which reason describes why ITIL is so successful?

Correct Answer:B

- (Topic 1)
Which one of the following is the BEST definition of the term 'service management'?

A. A set of specialized organizational capabilities for providing value to customers in the form of services
B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C. The management of functions within an organization to perform certain activities
D. Units of organizations with roles to perform certain activities

Correct Answer:A

- (Topic 10)
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual
Service Improvement approach?

Correct Answer:A

- (Topic 5)
Which of the following statements BEST describes the aims of release and deployment management?

A. To build, test and deliver the capability to provide the services specified by service design
B. To ensure that each release package specified by service design consists of a set of related assets and service components
C. To ensure that all changes can be tracked, tested and verified if appropriate
D. To record and manage deviations, risks and issues related to the new or changed service

Correct Answer:A

- (Topic 10)
Which is a supplier category?

Correct Answer:D