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  • Exam Code: MB-910
  • Exam Title: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Vendor: Microsoft
  • Exam Questions: 104
  • Last Updated: December 21st,2024

Question 1

You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations.
You need to track information about electricians’ qualifications professional licenses, and certifications. Which attribute should you use?

Correct Answer:A
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/resource-management/skills-proficiency-models

Question 2

HOTSPOT
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
MB-910 dumps exhibit
Solution:
Explanation/Reference: Reference: https://docs.microsoft.com/en- gb/dynamics365/marketing/custome r-voice

Does this meet the goal?

Correct Answer:A

Question 3

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.
Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Correct Answer:AC
Reference: https://seelogic.co.uk/technologies/dynamics-365/marketing-on-linkedin-with-dynamics-365-marketing/

Question 4

HOTSPOT
A customer purchases Microsoft 365 and Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
MB-910 dumps exhibit
Solution:
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-microsoft-teams-dialer https://docs.microsoft.com/en-us/power-platform/admin/set-up-onenote-integration-in-dynamics-365

Does this meet the goal?

Correct Answer:A

Question 5

HOTSPOT
A consulting firm uses Dynamics 365 Project Operations to manage the following types of work for clients:
* Monthly bookkeeping services that take four hours
MB-910 dumps exhibit* Yearly tax filings with variable hours that are based on a client’s needs for one year
* Reimbursements for unplanned government filing fees
You need to create opportunity rows.
Which type of service should you use for each type of work? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
MB-910 dumps exhibit
Solution:
Reference: https://docs.microsoft.com/en-us/dynamics365/project-operations/psa/basic-quote-lines#billing- types

Does this meet the goal?

Correct Answer:A