DRAG DROP
A company uses Dynamics 365 Customer Service.
You need to recommend solutions to help the company meet the following business requirements:
* Detect and diagnose equipment problems before customers are aware of an issue.
* Create cases from social channels and SMS text messages.
* Use context-specific knowledge articles to solve customer issues quickly.
What should you recommend?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
Does this meet the goal?
Correct Answer:A
DRAG DROP
A company implements Dynamics 365 Sales.
You need to recommend the features to implement that meet the following requirements:
* Display a landing page when a sales manager signs in that shows the pipeline, top leads, open opportunities, and won opportunities.
* Display an interactive list that allows sales representatives to see details for their accounts including the name, address, phone number, contact, and last contact date for the account. Allow sorting by any column. Which features should you recommend?
To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Reference: https://docs.microsoft.com/en-us/powerapps/maker/model-driven- apps/create-edit-views
Does this meet the goal?
Correct Answer:A
DRAG DROP
A company uses Dynamics 365 Project Operations. You use the Project Operations Team Member app. You need to correct a submitted time entry.
Which functionality should you use? To answer, drag the appropriate functionalities to the correct scenarios. Each functionality may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Reference:
https://docs.microsoft.com/en-us/dynamics365/project-operations/time/ui-behavior-time
Does this meet the goal?
Correct Answer:A
HOTSPOT
You work for a home decorating company.
You need to ensure that qualifying leads can become project-based opportunities. What should you do? To answer, select the appropriate option in the answer area. Hot Area:
Solution:
Reference: https://docs.microsoft.com/en-us/dynamics365/project- operations/sales/manage-leads
Does this meet the goal?
Correct Answer:A
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?
Correct Answer:D
Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of -a-customer-or-opportunity