The service agents at Universal Containers reported that it takes too long to find information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims.
What should the consultant recommend to make the support process easier?
Correct Answer:C
✑ The Service Console for Manufacturing app is a prebuilt app that provides a unified console for customer service representatives (CSRs) to view and manage information related to contacts and accounts, such as Cases, Assets, Warranties, and Claims1.
✑ The app also provides features such as a timeline of interactions, contextual alerts, relevant actions, and knowledge articles to help CSRs resolve customer issues and provide proactive service1.
✑ The app is designed specifically for the manufacturing industry and integrates with other Manufacturing Cloud features such as Sales Agreements and Account Forecasting2.
✑ The other options are incorrect because they do not provide the same level of functionality and integration as the Service Console for Manufacturing app. Option A would only customize the layout of the Case object, but not the other related objects. Option B would enable the generic Service Console app, which does not have the manufacturing-specific components and data sources.
References:
✑ Service Console for Manufacturing - Salesforce
✑ Get Started with Manufacturing Cloud for Service - Salesforce
Universal Containers (UC) is interested in using Manufacturing Cloud. During discovery, the business analyst identifies the following requirements:
* 1. UC needs the ability to set quantity and revenue targets at the manager level, and the manager needs the ability to distribute that across each member of their team and their team's accounts.
* 2. UC needs the ability to visualize the targets compared to the actual order amounts for the accounts with targets.
* 3. UC needs the ability to forecast its sales on a rolling 12-month basis using a combination of data from opportunities, long-term agreements, past orders, and market data that is uploaded periodically.
Which combination of Manufacturing Cloud features addresses the requirements above?
Correct Answer:A
✑ Account Manager Targets allow UC to set and track quantity and revenue targets at the manager level, and distribute them to their team members and accounts1.
✑ Sales Agreements allow UC to manage run-rate or long-term negotiated business with their customers, and track the order realization against the agreed terms1.
✑ Advanced Account Forecasting allow UC to forecast their sales on a rolling 12- month basis using data from opportunities, sales agreements, past orders, and market data1.
✑ CRM Analytics for Manufacturing App is a prebuilt app that provides insights into sales performance, account health, and customer satisfaction, but it does not address the requirements of UC2.
✑ Account Based Forecasting is a feature that allows UC to forecast their sales based on account hierarchy, but it does not use data from sales agreements or market data3.
References:
✑ What Is Manufacturing Cloud? - Salesforce
✑ CRM Analytics for Manufacturing App - Salesforce
✑ Account Based Forecasting - Salesforce
What is the purpose of defining the renewal days for sales agreement
Correct Answer:B
The renewal days for sales agreement is a setting that defines the number of days before the end date of a sales agreement to mark the beginning of the renewal period. Users can renew a sales agreement only when the renewal period starts. This helps to plan ahead and negotiate better terms for the next sales agreement1. References: 1: Define Renewal Period for Sales Agreements | Salesforce Help2
A client has provided a list of unstructured, unprioritized requirements. What should a consultant do to advance to the next step of the project?
Correct Answer:A
A consultant should prepare a template with the requirements and their associated priority, and work with the client to evaluate each item. This is the best way to advance to the next step of the project, because it helps the consultant and the client to align on the scope, objectives, and expectations of the project. It also allows the consultant to understand the client??s business needs, challenges, and opportunities, and to prioritize the requirements based on their value and feasibility. By working collaboratively with the client, the consultant can also build trust and rapport, and ensure that the client is engaged and satisfied with the project outcome. References:
✑ Manufacturing Cloud - Salesforce
✑ Considerations for Working with Manufacturing - Salesforce
Universal Containers is experiencing an increase in manual errors with its repetitive business processes.
Which tool(s) within Manufacturing Cloud should the consultant recommend to help mitigate errors by leveraging automation?
Correct Answer:B
To mitigate manual errors in repetitive business processes at Universal Containers, the consultant should recommend leveraging Process Builder and Flow Builder within Manufacturing Cloud. These automation tools allow for the design and implementation of customized workflows and processes that can significantly reduce the likelihood of manual errors, thereby enhancing efficiency and accuracy in the organization's operations .