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Exam Code: OG0-061
Exam Title: IT4IT Part 1 Exam
Vendor: The-Open-Group
Exam Questions: 40
Last Updated: November 15th,2024

Question 1

How does the IT4IT Reference Architecture use the value stream concept?

A. As a way of grouping functionality to provide context for where value is being created and delivered
B. To support predictable, sequential, waterfall approaches to IT service delivery
C. As a macro-process and capability architecture to provide context for IT value delivery and operations
D. In order to be compliant with the Value Chain concept of Michael Porter

Correct Answer:A
Reference: https://www.joetheitguy.com/2017/05/17/it4it-101-new-approach-development-delivery/

Question 2

What key data object is associated with the Project functional component?

A. IT Initiative
B. Portfolio Backlog Item
C. Conceptual Service
D. Scope Agreement

Correct Answer:D

Question 3

What does the Event data object represent?

A. A user inquiry to the Service Desk
B. An alert signifying a change of state of a monitored Configuration Item
C. An issue or flaw with delivered code or physical service blueprint
D. An interruption to normal service operations

Correct Answer:B

Question 4

Which of the following is a Key Performance Indicator of the Request to Fulfill value stream?

A. The percentage reduction in the network required for new or changed services
B. Self-Service: Increased success rate for user self-fix
C. Satisfied customers per service/application
D. Arrival and departure rate of service requests

Correct Answer:D
Reference: https://pubs.opengroup.org/it4it/refarch20/chap07.html (7.3)

Question 5

Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?

A. Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change
B. The investment in each service is quantified in the service portfolio; software license percentage is use
C. Increase automatically remediated Events; increase the percentage of Events correlated to a businessservice
D. The percentage of automated tests; arrival and departure rate for work

Correct Answer:B