A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti…. script in order to ensure brand consistency."
Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
Correct Answer:C
Which three use cases should be implemented using Calculation Procedures & Matrices? Choose 3 answers
Correct Answer:CDE
which of the following are Integration Procedure Actions?
Correct Answer:A
A company needs to create an OmniScript with three steps.
• Step 1
• Step 2
• Step 3
Enter customer details Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
Correct Answer:B
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
• Account information including account name, phone, and website
• Active opportunities related to the account
• Active contracts related to the account
• The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. How should the consultant design the FlexCards to meet these requirements?
Correct Answer:A