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- (Exam Topic 1)
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller's account number before proceeding with the rest of their call script. Following best practices, what should a developer use to meet this requirement?
Correct Answer:B
- (Exam Topic 1)
An Apex trigger and Apex class increment a counter, Edit_Count_c, any time that the Case is changed.
A new process on the case object was just created in production for when a Case is created or updated< since>Which change in the Apex code will fix the problem?
A)
B)
C)
D)
Correct Answer:A
- (Exam Topic 3)
In a previous data audit, It was determined that close to 5 million Opportunity records are stored within the Salesforce environment. The organization-wide default for the object are set to Public Read-Only and most opportunities are related to an external case.
The method is called from a Lightning web component. Some end users do not provide a cased value and experience low performance while running the query.
Which two techniques should the developer implement to avoid low performance queries from executing? Choose 2 answers
Correct Answer:AD
- (Exam Topic 1)
How can Apex be used with Visual Workflow?
Correct Answer:B
- (Exam Topic 3)
A company uses a custom-built enterprise resource planning (ERP) system to handle order management. The company wants Sales Reps to know the status of orders so that if a customer calls to ask about their shipment, the Sales Rep can advise the customer about the order's status and tracking number if it is already shipped.
Which two methods can make this ERP order data visible in Salesforce? Choose 2 answers
Correct Answer:CD