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Team A works collaboratively on new functionality for a customer application. The acceptance criteria have each been minimally met.
Team A decides to release the functionality with a method for collecting direct customer feedback. Which of the following high-performing team characteristics is Team A demonstrating?
Correct Answer:D
One of the high-performing team characteristics that Team A is demonstrating is using regular feedback loops built into the learning cycle. A high-performing Agile Team is a
cross-functional group of people that have everything, and everyone, necessary to produce a working, tested increment of product1 They are empowered, collaborative, aligned, and committed to delivering value to the customers and the organization1 One of the factors that enable a high-performing Agile Team is using regular feedback loops to learn and improve. Feedback loops are mechanisms that provide the team with information about the outcomes and impacts of their actions, as well as the needs and expectations of their customers and stakeholders23 Feedback loops help the team to validate their assumptions, measure their progress, and adjust their plans accordingly23 Feedback loops also help the team to foster a culture of experimentation, innovation, and continuous improvement, as well as to increase customer satisfaction and loyalty23 Team A is using regular feedback loops by releasing the functionality with a method for collecting direct customer feedback. This allows them to learn from the actual users of their product, and to incorporate their feedback into the next iteration of development. This way, they can deliver value faster and more effectively, as well as to enhance the quality and usability of their product4 (Must be taken from SAFe 6 Scrum Master resources)
References:
✑ Feedback - Scaled Agile Framework
✑ Agile Teams - Scaled Agile Framework
✑ Feedback Loops: The Key to Building Better Products Faster | UserTesting Blog
✑ The Importance of Customer Feedback in Product Development | SurveyMonkey
How does the "C" in the CALMR approach to DevOps help teams manage tensions caused by differing needs?
Correct Answer:B
The ??C?? in the CALMR approach to DevOps stands for culture, which is the foundation of successful DevOps adoption. Culture refers to the values, beliefs, and behaviors that guide the collaboration and alignment of everyone in the value stream. By creating a culture of shared responsibility, teams can manage the tensions caused by differing needs, such as speed, quality, security, and stability. A culture of shared responsibility means that everyone is accountable for the outcomes of their work, and that they work together to deliver value to the customers. It also means that teams respect each other??s roles and expertise, and seek feedback and learning opportunities. A culture of shared responsibility fosters trust, transparency, and continuous improvement, which are essential for DevOps. References:
✑ CALMR - Scaled Agile Framework
✑ The CALMR Approach to DevOps [Complete Guide] - KnowledgeHut
According to SAFe, which of the following metrics are reported at the Inspect and Adapt event?
Correct Answer:A
According to the SAFe 6 Scrum Master documentation, one of the metrics that are reported at the Inspect and Adapt event is the ART predictability measure. This metric shows how well the ART delivers on its PI objectives, which are the SMART commitments made by the teams during PI planning. The ART predictability measure is calculated by dividing the total actual business value achieved by the total planned business value, as shown in the PI system demo. The ART predictability measure helps the ART to assess its performance, identify gaps, and improve its forecasting accuracy and reliability. (Must be taken from SAFe 6 Scrum Master resources)
References:
✑ Inspect and Adapt
✑ Program Increment
✑ Exam Study Guide: SSM (6.0) - SAFe® Scrum Master
What is the first step of the problem-solving workshop?
Correct Answer:B
The first step of the problem-solving workshop is to agree on the problem to solve. This step is important because it helps the teams to clearly state the problem, highlight the what, where, when, and impact of the problem, and avoid addressing the symptoms instead of the root causes. By agreeing on the problem to solve, the teams can focus their investigation and analysis, and save time and effort. The problem statement should be succinct and specific, and should not include any assumptions or solutions.
References:
✑ Inspect and Adapt - Scaled Agile Framework
✑ Problem-solving workshop: Step-by-Step - Agilephoria
✑ The Sun Never Sets on the Problem-Solving Workshop
What is one method a Scrum Master/Team Coach can use to help teams overcome a fear of conflict?
Correct Answer:B
One method a Scrum Master/Team Coach can use to help teams overcome a fear of conflict is to give every team member the opportunity to contribute. Fear of conflict is one of the common dysfunctions of a team, which can result in artificial harmony, lack of trust, and avoidance of issues1 To overcome this fear, the Scrum Master/Team Coach can facilitate a safe and respectful environment where team members can express their opinions, ideas, and concerns without being judged, ignored, or attacked23 Giving every team member the opportunity to contribute can help them feel valued, respected, and heard, as well as foster
a culture of collaboration, feedback, and learning45 The Scrum Master/Team Coach can use various techniques to ensure equal participation, such as round-robin, fist of five, dot voting, silent brainstorming, and liberating structures45 By encouraging healthy and constructive conflict, the Scrum Master/Team Coach can help the team improve their performance, creativity, and innovation23