Free Salesforce-AI-Specialist Exam Dumps

Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Einstein Copilot and extending Service Cloud to mobile users.
When would Einstein Copilot implementation be most advantageous?

Correct Answer:A
Einstein Copilotimplementation would be most advantageous inSalesforce Service Cloudwhen the goal is tostreamline customer support processes and improve response times. Einstein Copilot can assist agents by providing real-time suggestions, automating repetitive tasks, and generating contextual responses, thus enhancing service efficiency.
✑ Option B (data security)is not the primary focus of Einstein Copilot, which is more
about improving operational efficiency.
✑ Option C (marketing campaigns)falls outside the scope of Service Cloud and Einstein Copilot??s primary benefits, which are aimed at improving customer service and case management.
For further reading, refer toSalesforce documentation on Einstein Copilot for Service Cloudand how it improves support processes.

Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the
week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

Correct Answer:B
For sales reps who need to draft personalized emails based on previous communications, the AI Specialist should recommend theEinstein Copilot Action: Draft or Revise Sales Email. This action uses AI to generate or revise email content, leveraging past successful communications to create personalized and relevant outreach to prospects or clients.
✑ Find Similar Opportunitiesis used for opportunity matching, not email drafting.
✑ Summarize Recordprovides a summary of customer data but does not directly help with drafting emails.
For more information, refer toSalesforce's Einstein Copilot documentationon standard actions for sales teams.

Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) inaprompt template.
What should the AI Specialist recommend?

Correct Answer:A
Universal Containers needs to generate a sales proposal using data from multiple unrelated standard and custom objects within a prompt template. The most effective way to achieve this is by using aFlex template.
Flex templates in Salesforce allow AI specialists to create prompt templates that can accept inputs from multiple sources, including various standard and custom objects. This flexibility enables the direct use of data from unrelated objects without the need to create intermediary custom objects or complex flows.
References:
✑ Salesforce AI Specialist Documentation - Flex Templates:Explains how Flex templates can be utilized to incorporate data from multiple sources, providing a flexible solution for complex data requirements in prompt templates.

Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

Correct Answer:C
Prompt Defenseis a feature in theEinstein Trust Layerthat helps minimize the risks ofjailbreakingandprompt injection attacks. These attacks occur when malicious users try to manipulate the AI model by providing unintended inputs.Prompt Defense ensures that the prompts are processed securely, protecting the system from such vulnerabilities.
✑ Option A(Secure Data Retrieval and Grounding) relates to ensuring that data used
by AI is securely retrieved but does not address prompt security.
✑ Option B(Data Masking) focuses on protecting sensitive information but does not prevent injection attacks.
For more information, refer toSalesforce's Einstein Trust Layer documentationon Prompt Defenseand security features.

Universal Containers is very concerned about security compliance and wants to understand:
Which prompt text is sent to the large language model (LLM)
* How it is masked
* The masked response
What should the AI Specialist recommend?

Correct Answer:C
To addresssecurity complianceconcerns and provide visibility into the prompt text sent to the LLM, how it ismasked, and themasked response, the AI Specialist should recommend enabling theaudit trail in the Einstein Trust Layer. This feature captures and logs the prompts sent to the large language model (LLM) along with the masking of sensitive information and the AI's response. This audit trail ensures full transparency and compliance with security requirements.
✑ Option A (Einstein Shield Event logs)is focused on system events rather than specific AI prompt data.
✑ Option B (debug logs)would not provide the necessary insight into AI prompt masking or responses.
For further details, refer toSalesforce's Einstein Trust Layer documentationabout auditing and security measures.