Free Salesforce-Administrator Exam Dumps

Question 31

The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate servicerepresentative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?

A. Assignment Rules.
B. Business Hours.
C. Case Queues
D. Escalation Rules

Correct Answer:A

Question 32

Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.
Which feature should an administrator place on the page to fulfill thisrequirement?

A. Related List
B. Autolaunched Flow
C. Record Detail
D. Screen Flow

Correct Answer:A

Question 33

An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

A. The use is part of a territory hierarchy.
B. The User is in a Custom hierarchy field.
C. The User is assigned in workflow email alert.
D. The User is the highest role in the role hierarchy

Correct Answer:AC

Question 34

Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the ServiceConsole.
How should an administrator meet this requirement?

A. Update page layout assignments.
B. Define multiple record types.
C. Assign Lightning pages as app default.
D. Create different user profiles.

Correct Answer:C

Question 35

The IT manager at universal Containers is doing an audit of the systems security. Mow shouldthe administrator provide a summary of the org's security health?

A. Change the Organization-Wide Default to private to restrict visibility.
B. Turn on Event Monitoring to track user events.
C. Download the last six months of user login data.
D. Run aHealth Check to identify vulnerabilities.

Correct Answer:D

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