Free Service-Cloud-Consultant Exam Dumps

Question 26

A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ....
Which configuration option should be verified?

A. Verify that users have access to the Chat public group.
B. Verify that users are assigned the Chat user profile
C. Verify that users have access to the Chat buttons.
D. Verify that users are assigned the Chat feature license.

Correct Answer:D

Question 27

A Service Rep transfers a Live Agent Chat to another Rep. Which two things will happened?

A. The Customer is shown the new Rep's name
B. Both Service Reps can chat with the customer
C. The chat transcripts and case are transferred
D. The Customer doesn't know they were transferred

Correct Answer:AC

Question 28

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

A. Grant Authors access to the FAQ article type.
B. Set article Org Wide Default to Public ReadWrite.
C. Add Authors to the FaQ Data Category.
D. Grant Authors access to the FaQ record type

Correct Answer:D

Question 29

How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

A. Omni-Channel Utility Component
B. Cases report sorted by Rep and Case Owner
C. Cases report sorted by Rep and Case CreatedDate
D. Omni-Channel Supervisor tab

Correct Answer:D

Question 30

Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

A. Customer Community Plus
B. Customer Community
C. High Volume Customer Portal
D. Lightning External Apps Starter

Correct Answer:A