- (Exam Topic 4)
Note: In this section, you will see one or more sets of questions with the same scenario and problem. Each question presents a unique solution to the problem, and you must determine whether the solution meets the stated goals. More than one solution might solve the problem. It is also possible that none of the solutions solve the problem.
You are a Dynamics 365 functional consultant for Contoso Ltd. Contoso has multiple Facebook pages for products and services. Your marketing team has issued a help ticket stating that their Facebook Marketing posts have stopped working as of yesterday.
Solution: You enable social media in the default marketing settings to resolve the ticket. Does this meet your goal?
Correct Answer:B
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/mkt-settings-social-media
- (Exam Topic 4)
You have a customer journey that sends an email, creates a phone call activity and sends a text message.
Which set of actions must you take to activate your customer journey?
Correct Answer:D
- (Exam Topic 4)
You have been tasked with creating a customer journey for leads located in the Northwestern United States. Which two conditions must be true in order for the lead to receive your customer journey? Each correct
answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer:AD
- (Exam Topic 4)
You are a marketing administrator for Contoso Ltd.
You have a Contact Us marketing form that has fields for a person’s name, company, address, email address, and phone number.
When the form is submitted, you need to ensure that:
If the contact or lead already exists, their record is updated. If the contact or lead does not exist, their record is created. What should you do?
Correct Answer:A
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/marketing-forms
- (Exam Topic 4)
You are creating a survey using Dynamics 365 Customer Voice. You need to include multiple question types. Which survey question type presents the best choice for each scenario/example presented? To answer, drag the appropriate survey question type to the scenario/example. Each survey question type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Graphical user interface, application Description automatically generated
Reference:
https://www.c2software.com/c2-blog/dynamics-crm-voice-of-the-customer-surveys.aspx
Does this meet the goal?
Correct Answer:A