Free mb-220 Exam Dumps

Question 26

- (Exam Topic 4)
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a marketer at Contoso Inc.
In the past month, the marketing department has been sending customer satisfaction surveys to customers whenever an opportunity is won. They have received over 4,500 responses.
You are analyzing the customer satisfaction survey, and do not see any results for the Net Promotor Score (NPS) question in the Satisfaction Metrics Report. You want to see these results.
Solution: You add the NPS question as a metric in the survey results report. Does this solution meet the goal?

A. Yes
B. No

Correct Answer:B
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics

Question 27

- (Exam Topic 4)
You have been tasked with creating the structure necessary to include dynamic content in email messages. Which three types of items can be placed in a message as dynamic values? (Choose three.) Each correct
answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Your company’s phone number
B. Values from a specific Case record
C. Subscription-center link
D. Your company’s postal address
E. Social media links

Correct Answer:CDE

References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/dynamic-email-content#conten

Question 28

- (Exam Topic 4)
As a Marketing Administrator you have been tasked with automatically creating leads based on interactions your marketing contacts have with your organization.
What are two ways the system can create leads from the same marketing contact? (Choose two.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. It can automatically create one per visit to a customer journey that is configured to create leads automatically.
B. It can automatically create one per visit to a landing page that is configured to create leads automatically.
C. It can automatically create one per interaction that indicates a level of interest in a product or service.
D. It can automatically create only one; each marketing contact equates to one lead.

Correct Answer:AB

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/marketing/lead-lifecycle

Question 29

- (Exam Topic 4)
As a marketing operations lead, you have recently been hired to manage a team using Dynamics 365 Marketing.
The team sends subscription-based newsletters on a regular basis, and they have set up a subscription center in Dynamics 365 Marketing. They now need to create links in each newsletter to the subscription center, so that customers can manage their communication settings.
How should you instruct the team to ensure links to the subscription center appear in their newsletters?

A. In the email Designer, use Content Assist in the text editor to select the SubscriptionCenter element under the Dynamic Content menu.
B. In the email Designer, in General Layout properties of the email template, select “Include Subscription Center Link.”
C. In the email Designer, Drag the Subscription Center item from the Toolbox to the email canvas to create the link.
D. Create an HTML link in each email to direct customers to the subscription center.

Correct Answer:A
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-subscription-center

Question 30

- (Exam Topic 3)
You are responsible for setting up all marketing pages, events, emails and customer journeys associated with the planned event.
How many events will you set up?

A. Two events; one formatted as webinar and the other formatted as on-site only.
B. One event formatted as on-site only.
C. Two events; one formatted as simulcast and the other formatted as on-site only.
D. One event with Format set to Hybrid.

Correct Answer:D
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/set-up-webinar